Privacy Policy btv168 — Your Data, Our Responsibility

1. Introduction & Scope of Privacy Policy

Btv168 ("we", "Platform") is an online entertainment platform operating under the domain btv168.vu. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the websites, mobile apps, and all services provided by btv168.

By registering an account or continuing to use the btv168 platform, you fully agree to the terms of this Privacy Policy. If you do not agree, you are requested to stop using the platform immediately and contact us to close your account.

This policy applies to all btv168 platform users regardless of the device used — whether via desktop web browser, mobile browser, or the official btv168 Android/iOS app.

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2. Information We Collect

We collect personal information in two main ways — information you provide directly, and information collected automatically while you use our platform.

2.1 Information You Provide Directly

• Full legal name as it appears on your official identification document.
• Active and reachable email address and mobile phone number.
• Date of birth — for age verification purposes (users must be 18 years of age or older).
• Full current residential address.
• Malaysian bank account or e-wallet details for processing deposits and withdrawals.
• A copy of your identification document (MyKad, passport) submitted during the KYC procedure.
• Any additional information you share via customer support chat or email communications.

2.2 Information Collected Automatically

• IP address and geographic location data (country/state level only).
• Browser type, operating system, and device model used.
• Login timestamps, session duration, and platform usage patterns.
• Pages visited, games played, and button interactions within the platform.
• Cookie data and session identifiers to maintain your login status.

Data Type	Purpose of Collection	Retention Period
Registration Data	Identity verification & account management	For the duration of active account + 5 years
KYC Data	AML/CTF legal compliance	5 years after account closure
Transaction Data	Deposit & withdrawal processing	7 years (tax requirements)
Login Data	Account security & fraud	90-day rolling
Cookie Data	Platform functionality & analytics	Up to 12 months

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3. How We Use Your Information

Btv168 only uses your personal information for legitimate, necessary purposes directly related to the provision of platform services. We do not use your data for any purpose not stated in this Privacy Policy.

• Account Management — creates, verifies, and maintains your user account securely.
• Financial Transaction Processing — processes deposits, withdrawals, and bonuses efficiently and accurately.
• KYC Verification — fulfils legal compliance obligations related to anti-money laundering (AML) and counter-terrorism financing (CTF).
• Customer Support — handles enquiries, resolves complaints, and provides effective technical assistance.
• Platform Communications — sends important notices relating to your account, security, promotions, and policy updates.
• Service Improvement — analyses usage patterns to improve platform design, gaming experience, and technical performance.
• Fraud Prevention — detects, investigates, and prevents fraudulent activity, bonus abuse, and collusion between players.
• Responsible Gaming — monitors gambling patterns to identify signs of problem gambling and offer appropriate assistance.

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4. Data Sharing & Disclosure

Btv168 does not sell, rent, or trade your personal information to third parties for commercial purposes. However, there are limited situations where we need to share your data with trusted third parties:

• Payment Providers — DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay require limited transaction information to securely process your deposits and withdrawals.
• KYC Verification Provider — trusted and recognised identity verification partners are used to process your KYC documents in full compliance with PDPA.
• Game Providers — your username and required session data are shared with our licensed game providers to enable seamless gameplay.
• Legal Authorities — we are required to disclose information to law enforcement agencies when directed by a court order or valid legal requirement.
• Business Transfer — in the event of a merger, acquisition, or sale of platform assets, user data may be transferred to the new entity subject to an equivalent privacy policy.

All third parties that receive btv168 user data are bound by strict data protection agreements and are audited periodically to ensure compliance.

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5. Cookies & Tracking Technologies

Btv168 uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and help us understand how users interact with the platform.

Types of Cookies We Use:

• Essential Cookies — required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled.
• Analytics Cookies — helps us understand which pages are most frequently visited and how users navigate the platform for improvement purposes.
• Functional Cookies — remembers your preferences such as language and display settings to deliver a more personalised experience.
• Performance Cookies — monitors platform response times and detects technical issues to ensure a smooth gaming experience.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality and your gaming experience.

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6. Data Security

The security of your personal information is btv168's highest priority. We implement multiple technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction:

• 256-bit SSL Encryption — all communications between your device and btv168 servers are fully encrypted.
• Two-Factor Authentication (2FA) — an additional security layer that protects your account even if your password is compromised.
• 24/7 Monitoring — a continuous security monitoring system detects and responds to suspicious activity in real time.
• Internal Access Control — only authorised staff with a legitimate business need may access user data, based on the principle of least privilege.
• Regular Data Backup — your data is regularly backed up to separate secure servers to ensure recoverability in any emergency.
• Regular Security Testing — the btv168 platform undergoes regular penetration testing and security audits by independent third parties.

While we implement comprehensive security measures, no system is entirely immune. We encourage you to use a strong password, enable 2FA, and notify us immediately if you suspect any suspicious activity on your account.

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7. User Rights Regarding Personal Data

As a btv168 user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

• Right of Access — you have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification — if your data is inaccurate or incomplete, you may request a correction via your account settings or our support team.
• Right to Erasure — you may request the deletion of your personal data, subject to applicable legal data retention obligations.
• Right to Restriction of Processing — you may request that we restrict the processing of your data under certain circumstances permitted by law.
• Right to Data Portability — you may request your data in a structured, machine-readable format for transfer to another service.
• Right to Object — you may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact the btv168 support team via live chat on the platform. We will process your request within 30 business days. All data rights requests will require identity verification beforehand to protect the security of your account.

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8. Children's Privacy

Btv168 is a platform strictly for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under 18 years of age. Should we discover that a minor's data has been collected inadvertently, we will take immediate action to delete that data and close the associated account.

If you believe your child has registered an account on btv168, please contact our support team immediately via live chat on the platform.

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9. Links to Other Platforms

The btv168 platform may contain links to websites of our game providers or service partners. This Privacy Policy applies solely to the btv168 platform. We are not responsible for the privacy practices of any external websites that may be accessed through links on our platform.

We encourage you to read the privacy policy of each website you visit separately before providing any personal information.

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10. Privacy Policy Amendments & Contact Us

Btv168 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via an in-platform notice or your registered email at least 14 days before the changes take effect.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the btv168 data protection team is available to assist you 24 hours a day, 7 days a week via live chat on the platform. You may also refer to the FAQ us for answers to frequently asked questions about privacy.